Remote Call Center Sales Representative

About the role

MCI is a fast-growing tech-enabled business services company with a strong call center presence and operations spanning multiple countries. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions across various industries. Our remote call center sales representatives play a crucial role in enhancing customer journeys, driving scalability, and reducing costs.

Responsibilities

• Make outbound calls to prospective customers and follow up on leads.
• Present and sell company products and services to new and existing customers.
• Achieve daily, weekly, and monthly sales targets.
• Maintain a high level of product knowledge to effectively address customer needs.
• Record all sales activities and customer interactions in the CRM system.
• Provide feedback to management on customer trends and market conditions.

Requirements

• Must be 18 years or older.
• High School Diploma/GED.
• 1-2 years of sales experience, preferably in a call center or remote setting.
• Strong persuasive and negotiation skills.
• Self-motivated with a results-oriented mindset.
• Excellent communication and interpersonal abilities.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Outbound calling skills.
• Product knowledge and presentation skills.
• Customer relationship management.
• CRM system proficiency.
• Problem-solving and analytical skills.

Benefits

MCI offers a variety of benefits and incentives to support and reward our team members, including health benefits, retirement savings programs, and paid training. We also provide a supportive and rewarding environment where professionals can build meaningful careers.

Pay

Starting compensation is based on experience, and we offer a competitive compensation package.

Schedule

The role operates in a professional office environment and requires sitting/standing for long periods while using a computer and telephone headset. Occasional movement and lifting up to 40 pounds may be required.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Incentive and rewards programs.
• Disability insurance.
• Life insurance.
• Accident and critical illness insurance.
• Paid training.
• Career growth opportunities.
• Casual dress code.

Equal Opportunity Employer

MCI is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities. We maintain a work environment free from discrimination and harassment based on protected characteristics.