Remote Call Center Rep -

About the role

This is a remote/work from home position. The role includes paid training Monday through Friday from 8:00 AM to 5:00 PM EST for 27 days. After training, hours of operation are 7:00 AM to 7:00 PM EST.

Compensation

$15.00/hour

Responsibilities

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including water heaters, surge protection solutions, and in-home electrical wiring options.
• Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs.
• Assist customers with inquiries/concerns.
• Ensure all account information is accurately documented and inputted into client system.
• Provide detailed explanations of account status and inquiries to customers.
• Adhere to State and Federal regulations pertaining to your job duties.
• Assist customers with delinquent accounts according to various state guidelines.
• Consistently discuss additional product and service offerings with customers on qualified calls.
• Utilize exceptional communication skills to fulfill both client and customer goals.

Key Results Areas

• Maintain an average Inbound Handle Time.
• Achieve Quality Assurance goals.
• Adhere to Production measures (time spent on calls, schedule adherence, etc.).

Qualifications

• Detail oriented with the ability to organize and prioritize work and meet strict deadlines.
• Effective call handling skills and high levels of professionalism are required.
• A strong focus on exemplary shift attendance is required.
• One to two years’ experience working in a call center environment is preferred.
• Proficient with Microsoft applications and the ability to learn software applications.
• High School graduate or equivalent is required.

Remote Work Requirements

• Broadband internet connection (No DSL or Dial Up).
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots).
• Minimum speed: 25 Mbps download, 20 Mbps upload.
• Camera must be on during training from start to end of each shift (not including breaks and lunches).