Remote Call Center Rep -

About the role

This is a remote/work from home position. Compensation is $15.00/hour. Paid training is provided; training hours are Monday through Friday, 8 am – 5 pm EST (27 training days). Following training, hours of operation are 7 am – 7 pm EST.

Responsibilities

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including water heaters, surge protection solutions, and in-home electrical wiring options.
• Potential for monthly and quarterly bonus based on sales performance for meeting client-mandated KPIs.
• Assist customers with inquiries and concerns.
• Ensure all account information is accurately documented and input into the client system.
• Provide detailed explanations of account status and inquiries to customers.
• Adhere to state and federal regulations pertaining to job duties.
• Assist customers with delinquent accounts according to various state guidelines.
• Consistently discuss additional product and service offerings with customers on qualified calls.
• Utilize exceptional communication skills to fulfill both client and customer goals.

Key Results Areas

• Maintain an average inbound handle time.
• Achieve Quality Assurance goals.
• Adhere to production measures (time spent on calls, schedule adherence, etc.).

Qualifications

• Detail-oriented with the ability to organize, prioritize work, and meet strict deadlines.
• Effective call-handling skills and high levels of professionalism required.
• Strong focus on exemplary shift attendance required.
• One to two years of experience working in a call-center environment is preferred.
• Proficiency with Microsoft applications and the ability to learn new software applications.
• High-school graduate or equivalent required.

Remote-work requirements

• Broadband internet connection (no DSL or dial-up).
• Hard-wired connection required (no Wi-Fi or Wi-Fi hotspots).
• Speed test results: 25 Mbps download, 20 Mbps upload.
• Camera must be on during training from start to end of each shift (not including breaks and lunches).