Remote Call Center Rep -

Work Location

This is a remote/work from home position.

Compensation

$15.00/hour

Training

Paid training. Hours: Monday through Friday, 8:00 AM – 5:00 PM EST (27 training days).

Hours of Operation

Following training: 7:00 AM – 7:00 PM EST.

About the role

Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why consider TSI-CXBPO?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available, including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays

Responsibilities

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including water heaters, surge protection solutions, and in-home electrical wiring options
• Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Qualifications

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines
• Ability to effectively communicate with outside parties
• Effective call handling skills and high levels of professionalism are required
• A strong focus on exemplary shift attendance is required
• One to two years’ experience working in a call center environment is preferred
• Proficiency with Microsoft applications and the ability to learn software applications
• High School graduate or equivalent

Remote Work Requirements

• Broadband internet connection (No DSL or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 Mbps download, 20 Mbps upload
• Camera must be on during training from start to end of each shift (not including breaks and lunches)