Remote Call Center Rep -

About the role

Work Location: This is a remote/work from home position.

Compensation: $15.00/hour

Paid Training Start Date: TBD

Training Hours: Monday thru Friday: 8am - 5pm EST (27 training days)

Hours of Operation (following training): 7am - 7pm EST

Responsibilities

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options.
• Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Qualifications

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines
• Ability to effectively communicate with outside parties
• Effective call handling skills and high levels of professionalism are required
• A strong focus on exemplary shift attendance is required
• One to two years’ experience working in a call center environment is preferred
• Proficient with Microsoft applications, and have the ability to learn software applications
• A High School graduate/equivalent is required

Remote Work Requirements

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays