Remote Business Development (RD)

Position Overview

The Outreach Liaison collaborates with both the sales and operations teams to identify and engage referral sources to grow market share in outlying markets. This role includes making outbound calls to high-potential accounts, providing education about Aveanna Healthcare Medical Solutions' product lines and services, and fostering relationships to generate new referrals.

Duties

• Meet and exceed patient referral and start of care growth expectations
• Make outbound calls to high-potential accounts
• Provide education about Aveanna Healthcare Medical Solutions' product lines and services
• Foster relationships to generate new referrals
• Achieve sales targets to receive performance-based incentives
• Track sales activities using the assigned software platform
• Provide exceptional customer service to referral sources
• Cook up and coordinate across departments to ensure complete orders
• Develop sales strategies
• Generate leads
• Utilize market trend data
• Review clinical documents
• Complete new patient forms
• Educate new patients/customers
• Handle routine office tasks such as virtual meetings, ordering supplies, and handling customer phone inquiries

Essential Job Functions

• Promote Aveanna Medical Solutions products and services to existing and potential referral sources to achieve established revenue targets
• Create and carry out a specific market development plan supporting company goals and objectives
• Conduct market research within assigned states/territories to meet growth goals
• Coordinate and conduct virtual patient education and equipment set up
• Assemble and prepare new and existing customer information packets as well as referral source collateral to align with corporate Marketing campaigns to be mailed weekly and/or as needed
• Initiate and coordinate virtual referral source education events
• Make outbound calls to healthcare providers, including physician offices, WIC clinics, hospitals, and community medical centers
• Track call activities and meet call volume expectations
• Review clinical documents, physician’s orders, and other relevant information to facilitate new enteral referrals
• Address patient questions and concerns as needed
• Track referral and start of care volumes to the expected goal
• Document all communications with physicians, patients, or caregivers in the assigned software platform
• Provide regular feedback to management regarding sales activity and success in market development

Requirements

• Certification/ License to Registered Dietitian or Registered Diet Technician (based on the state licensure requirements)
• Must have valid driver’s license and driving record that meets company standard
• Preferences: Bachelor’s degree in nutritional science or dietetics; or equivalent work experience, Associate’s degree as a Diet Technician that is accredited by ACEND
• Physical Requirements: Must be able to speak, write, read, and understand English; Must be able to travel as applicable to the function of the role; Must have a valid driver’s license; Occasional lifting, carrying, pushing, and pulling of 25 pounds; Must be able to sit and climb stairs; Must have visual and hearing acuity