Remote Bilingual Senior Outreach Specialist (Advocate)

Your Daily Mission

You will be the voice of support and a trusted guide, introducing members to the possibility of receiving life-changing benefits.

• Compassionate Conversations: Make outbound and receive inbound calls from people interested in applying for disability benefits through the Social Security Administration.
• The "Human Translator": Determine if individuals or their dependents are eligible for disability benefits through a series of simple questions.
• When needed, you will explain complex regulations and eligibility requirements in simple, warm, and patient terms.
• Application Kickstart: Gather sensitive personal and financial details to determine eligibility and assist in the initial submission of Social Security Disability applications.
• Data Integrity: Accurately compile, record, and evaluate personal and financial data using Centauri’s systems.
• Regulatory Standards: Maintain strict adherence to HIPAA and company information security policies to ensure the safety and confidentiality of all data.

The Ideal Advocate

• You are the person friends and family turn to when they need clear, compassionate guidance.
• You have 2+ years of experience in a high-touch customer service or call center environment.
• You are fluent in English and Spanish, possessing the ability to speak, read, and write both languages with ease.
• You have excellent phone skills, actively listen, and can be assertive with compassion.
• You remain calm and professional, seeing obstacles as opportunities to build trust.
• You are tech-savvy, comfortable placing and receiving calls via contact center software, and have strong data entry skills.
• You are a critical thinker, able to manage difficult conversations and use probing questions to clarify information and find solutions.
• You have experience working remotely and have a private, quiet office space.

The Reality of the Role

To thrive in this position, you should enjoy a structured, performance-driven environment. High-Volume Engagement: This is a phone-based role. You will spend your day making and receiving calls. Scripted Excellence: To ensure total compliance, you will work within well-defined procedures. Your creativity comes from your tone and empathy while following the process. Goal-Oriented: You will be expected to meet daily and weekly production and quality goals. Efficiency allows us to help more people. Bonus: You will be eligible to receive bonus payments for exceptional performance.

Why You’ll Love Centauri

• We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals.
• Comprehensive medical, dental, vision, and prescription coverage.
• Wellness program supporting overall well-being.
• Company-paid basic life and AD&D insurance.
• Tuition reimbursement opportunities.
• Paid time off for vacation and illness.
• Six paid company holidays.
• Floating holiday.
• Company-paid training and computer equipment.
• Performance-based bonus program.
• Paid time off for volunteer activities.
• Employee referral bonus program.
• Career development and training opportunities, including leadership growth.

Compensation Transparency

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.