Remote Bilingual Disability Specialist (Advocate)

Your Daily Mission

You will be a dedicated advocate for our members, the voice of support, and a trusted guide navigating through the Social Security disability process.

• Member Champion: Serve as the main point of contact for health plan members, maintaining regular communication, answering questions, and clarifying complex information.
• Agency Liaison: Manage positive, professional relationships with medical providers, the Social Security offices, and other government agencies to keep applications on track.
• Application Process Mastery: Gather, verify, and submit all necessary signed forms, medical records, and eligibility data, ensuring a complete and accurate application.
• This role requires patience, resilience, and the ability to remain positive and professional during challenging conversations.
• Proactive Case Management: Thoughtfully manage accounts, anticipating requirements, and taking all appropriate actions to secure disability benefits until every method is exhausted.
• Building trust, overcoming hesitation, and helping members understand available services are important parts of the role.

The Ideal Advocate

• Experience: 2+ years in customer service. Experience in social services, case management, disability/claims processing, using contact center software or working with government agencies is a strong plus.
• Empathetic Communicator: You possess excellent interpersonal and communication skills with an ability to clearly influence and de-escalate situations when needed. This role requires patience, resilience, and the ability to remain positive and professional during challenging conversations.
• You are fluent in English and Spanish, possessing the ability to speak, read, and write both languages with ease.
• Meticulously Detail-Oriented: You understand that when helping someone with their benefits, every detail matters. You are goal-driven and willing to learn.
• Tech-Savvy: You are highly proficient with Microsoft Suite and can navigate multiple platforms and screens smoothly while maintaining a warm conversation.
• Resilient Multitasker: You can manage your time appropriately, juggle multiple tasks in a fast-paced environment, and thrive as part of a team.

The Reality of the Role

• To thrive in this position, you should enjoy a structured, performance-driven environment.
• High-Volume Engagement: This is a phone-based role. You will spend 90% of your day managing inbound and outbound calls while staying on top of your case management tasks.
• Complex Casework: You will manage applications from beginning to end, requiring long-term, detailed follow-up and persistence.
• Training and support are provided, but associates should expect a learning curve as they become comfortable with programs, systems, workflows, and member scenarios.
• Goal-Oriented: You will be expected to manage your accounts effectively and meet goals related to securing eligibility for your clients.
• Bonus: You will be eligible to receive bonus payments for exceptional performance.

Why You’ll Love Centauri

• We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals.
• Comprehensive medical, dental, vision, and prescription coverage
• Wellness program supporting overall well-being
• Company-paid basic life and AD&D insurance
• 401(k) plan with company match
• Tuition reimbursement opportunities
• Paid time off for vacation and illness
• Six paid company holidays
• Floating holiday
• Company-paid training and computer equipment
• Performance-based bonus program
• Paid time off for volunteer activities
• Employee referral bonus program
• Career development and training opportunities, including leadership growth

Compensation Transparency

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.