Remote Bilingual Customer Support Reps Needed!

Kelly® Professional & Industrial is looking for Remote Bilingual Customer Support Representatives to work remote for one of our facilities. Weekly pay, fully remote, $22/hr. Gain access to outstanding Kelly discounts such as discounts to a few cell phone companies plus other perks via mykelly.us.

Responsibilities

• Provide technical support to both English and Spanish speaking customers
• Assist customers via phone or email, troubleshooting and resolving technical issues
• Log results in ticketing system, escalate when needed
• Work with team members to deliver exceptional customer service

Qualifications

• Must possess a High School Diploma or GED
• 6+ months experience with technical support, call center, or help desk
• Be flexible and a good communicator
• Computer literate
• Must be completely fluent in both English and Spanish
• Identify and resolve problems in a timely manner as necessary
• Familiar with CCH Pro Systems fx, CCH Access Tax is a plus
• Background checks required

Required Equipment

• Windows 11 PC (version 1809 or newer)
• High Speed Internet (50-100 Mbps download, 10-20 Mbps upload)
• Compatibility – Chromebooks or MacBooks are not compatible with required software

Benefits

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.