Remote Bilingual Customer Support Specialist

About the role

This position is remote and can be located anywhere where posted. We are looking for a talented individual to join our team as a Bilingual Energy Efficiency Customer Support Specialist!

Responsibilities

• Support multiple programs using multiple platforms, providing a range of services including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates.
• Each call can be a different utility customer and require a different type of service.
• Wide range of support scripts – verbatim, talking points, or simple usage guides.
• Some programs utilize chat/email interactions with customers.
• Personal performance data and progress accessible in real time.

Requirements

• A High School Diploma or GED (required).
• Bilingual in English and Spanish (required).
• No attendance or punctuality concerns.
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously.
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred.
• Sales-oriented with a focus on customer service satisfaction.

Qualifications

• Experience handling inbound or outbound voice calls.
• Expertly navigating a script.
• Supporting customers and tech inquires.
• Comfort with a committed schedule with set lunches and breaks.
• Appreciation for goals and performance metrics.

Skills

• High typing speed of 35+ WPM.
• “How can I help you?” attitude.

Benefits

• Medical, Dental, and Vision Insurance.
• Company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal and parental leave time.
• Paid Volunteer Time.
• Employee Recognition Program.
• Employee Assistance Program.
• Access to on-demand training courses to advance further in your career.

Pay

$18.75 / hour + $65 / month internet stipend.

Schedule

Compensation Range: Currency Type - Hourly. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Equal Opportunity Employer

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.