Remote: Bidfast Specialist/Customer Service

Responsibilities

• Counsel branch managers on the sale of Bidfast vehicles including recommended enhancements and specific sale day instructions on presentation of the vehicle.
• Communicate effectively with the local manager on what the ideal sales price should be.
• In addition, goes into ASAP and set minimum bids on each Bidfast vehicle to ensure IAA is getting the best possible price we can for each unit.
• Fulfill requests by customers for bids and reports on an as needed basis.
• Maintain detailed records of all bids offered to customers.
• Review auction sales reports to evaluate the accuracy and profitability of bids and to enhance knowledge of vehicle values.
• Work with providers to resolve any disputes involving salvage values.
• Identify and utilize alternative sources of automotive salvage to help guaranteed bid/purchase settle the claim within the limits of the policy.
• Apply knowledge of organization, product services and policies to provide a variety of customer support th relying on sales data in market value and specialty sales data to provide salvage values to the Insurance Providers.
• Mentor new Bidfast (CSRs) employees.
• Actively promote Bidfast services to new and existing customers.

Qualifications

• 0-2 years of experience
• Working knowledge of current salvage markets
• Excellent verbal and written communications skills while collaborating with cross-functional departments
• Excellent customer service skills
• Must be detail-oriented with all assigned work
• Able to work under pressure
• Able to research with solid problem-solving skills