Customer Solutions Specialist - Remote

About the role

At Vivint Smart Home, we're dedicated to redefining the home experience with intelligent products and services. As a Customer Solutions Specialist, you'll guide customers through account questions, troubleshoot issues, and offer advanced support.

Responsibilities

• Deliver exceptional customer service across a high volume of inbound support calls
• Provide clear resolutions for technical, account, and equipment-related needs
• Take revenue-related actions on most calls, such as pitching an offer or sending a referral
• Manage escalations with resilience and a solutions-first mindset
• Think outside the box to tailor solutions that meet customer needs
• Build trust through confident communication and active listening
• Multi-task across systems, tools, and resources while maintaining accuracy
• Represent Vivint with professionalism and customer-centricity

Requirements

• Must be at least 18 years old
• Must obtain a Burglar Alarm License (provided and paid by Vivint)
• Must be able to type 40 WPM
• Cannot reside in CA, CT, DC, ME, or WA

Qualifications

• Curiosity, resourcefulness, and a desire to solve problems
• A calm, steady presence in challenging conversations
• Strong verbal and written communication
• Tech-savviness or interest in smart home technology
• Ability to multitask effectively in a fast-paced environment
• Initiative, ownership, and a love for learning
• Confidence in offering promotions and product upgrades (sales experience is a plus)
• High level of confidentiality and trustworthiness

Benefits

• Paid, hands-on training with supportive leaders and coaches
• Comprehensive Medical, Dental & Vision coverage starts Day One
• Paid holidays + flexible paid time-off
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Resource Groups & inclusive culture
• Friends & Family Product Discounts

Pay

Starting Rate: $17.50/hour

Schedule

Monday – Friday 8:00am – 4:30pm