Customer Solutions Specialist - Remote

Who We’re Looking For

We’re looking for curious, motivated individuals who love technology, enjoy solving complex problems, and are passionate about delivering world‑class customer solution experiences. As a Customer Solutions Specialist, you’ll master the full customer experience—from account support to advanced troubleshooting to offering valuable add‑on services. You’ll be the calm, confident voice customers rely on—delivering clarity, solutions, and peace of mind.

Why You’ll Love It

• Committed to creating an environment where you can grow, thrive, and build a long‑term career
• Paid, hands-on training with supportive leaders and coaches
• Comprehensive Medical, Dental & Vision—coverage starts Day One
• Paid holidays + flexible paid time-off
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Resource Groups & inclusive culture
• Friends & Family Product Discounts
• Compensation & Career Growth

What Will Make You Successful

• Curiosity, resourcefulness, and a desire to solve problems
• A calm, steady presence in challenging conversations
• Strong verbal and written communication
• Tech-savviness or interest in smart home technology
• Ability to multitask effectively in a fast‑paced environment
• Initiative, ownership, and a love for learning
• Confidence in offering promotions and product upgrades (sales experience is a plus)
• High level of confidentiality and trustworthiness

Minimum Requirements

• Must be at least 18 years old
• Must obtain a Burglar Alarm License (provided and paid by Vivint)
• Must be able to type 40 WPM
• Cannot reside in CA, CT, DC, ME, or WA

Work From Home & Technology Requirements

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift
• Have a quiet and private location from which to work that includes a desk and chair
• Must provide proof of requirements via image submission & video conference validation

Working Conditions

• This role operates in a professional environment (on-site or remote, depending on assignment).
• You’ll use standard office equipment including computers, phones, and communication tools.
• Safety Commitment

Compensation

Compensation reflects market cost of labor and may vary based on location, experience, and skillset. Base pay begins at $17.50 depending on geographical market adjustments.