Remote Appointment Specialist

About the role

You'll spend your day reaching out by phone to customers who already know us, reconnecting with them, and booking their next service visit. This isn't a hard-sell job — it's warm outreach, a friendly reason to say yes, and getting the appointment on the calendar. Behind the calls, you'll keep a national appointments calendar straight and handle rescheduling without missing a beat.

Responsibilities

• Reach out by phone to customers who already know us, reconnecting with them, and booking their next service visit
• Keep a national appointments calendar straight and handle rescheduling without missing a beat

Requirements

• A track record of high call volume — call center, inside sales, BDR, customer service, or busy retail/support
• Warm and upbeat on the phone, and a “no” doesn't slow you down
• Comfortable with technology (you don't need to be an engineer — you just can't get lost talking about devices and systems); CRM experience is valuable and Microsoft Dynamics is a plus
• Organized and self-directed enough to own your day in a fully remote role

Qualifications

• Backgrounds that fit well: Verizon / AT&T / T-Mobile Best Buy / Geek Squad Apple Store / Genius Bar inside sales, BDR, or appointment-setting roles with a daily call target

Skills

• Track record of high call volume
• Warm and upbeat on the phone
• Comfortable with technology
• Organized and self-directed

Benefits

• 401(k) plan
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Pay

$45,000 base + uncapped per-appointment booking incentive (~$19K/yr at target = ~$64K OTE, and uncapped means strong bookers earn more)

Schedule

Separate 5%-of-base annual performance bonus

Stock options

Full benefits

Fully remote