Remote Appointment Scheduler

Job Overview

Lawrence Hall is seeking a dedicated and highly organized Remote Appointment Scheduler to join their team. This is a full-time position, offering the flexibility of remote work.

Responsibilities

• Efficiently schedule, reschedule, and cancel appointments for various services and clinicians.
• Manage and coordinate multiple calendars to optimize appointment availability.
• Communicate with clients in a compassionate, professional, and timely manner via phone and email.
• Maintain accurate and confidential client records and appointment details within our database.
• Sending timely appointment reminders and follow-up communications to clients.
• Liaise with internal departments to ensure seamless coordination of care and services.
• Act as a helpful first point of contact, addressing initial enquiries and directing individuals to the appropriate resources.
• Uphold the strictest standards of confidentiality regarding all client information.

Qualifications

• Proven experience in an administrative, scheduling, or client-facing support role.
• Exceptional organizational and time-management skills, with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills, with a professional and empathetic telephone manner.
• High proficiency in using computers and scheduling software, including the Microsoft Office Suite.
• The ability to work independently and proactively in a remote setting.
• Meticulous attention to detail and a commitment to accuracy.
• A strong understanding of the importance of discretion and confidentiality when handling sensitive information.
• Experience working within a non-profit, healthcare, or social services environment is highly desirable.

Benefits

• The opportunity to make a meaningful impact as part of a mission-driven organization dedicated to supporting vulnerable children and families.
• A competitive hourly wage and a comprehensive benefits package.
• A supportive and collaborative team culture.
• The flexibility and convenience of a fully remote working arrangement.

Pay

$20 - $25 USD per hour.

Schedule

Full-time, remote work.