Remote Access and Training Specialist

Duties & Responsibilities

• Own the end-to-end access lifecycle, including request submission, tracking, and escalation
• Monitor access gaps and proactively resolve issues before they impact productivity
• Partner with leadership to ensure all team members have appropriate system and site access
• Conduct training for site-specific workflows
• Conduct training on ROIS, VRM, data entry processes, and new systems and process updates
• Lead onboarding training for new hires
• Provide real-time coaching and support until associates are production-ready
• Maintain and track access to systems/sites, required trainings, and the training/access matrix for the associate and client
• Provide leadership with a “ready-to-assign” workforce view
• Partner with managers to determine associate readiness and capacity
• Identify opportunities to expand employee skillsets through cross-training
• Balance workforce capabilities across sites to reduce dependency risks
• Recommend associate access coverage across client accounts to build capacity and prevent service gaps
• Align training priorities with workload demand and pending inventory
• Perform other duties, as assigned, to ensure effective operation of the department and the Company

Minimum Qualifications

• A high school diploma or GED equivalent
• Some college coursework preferred
• 5+ years of experience in healthcare operations, health information management, or medical records workflows
• Working knowledge of ROIS, VRM, and related data entry processes
• Strong technical aptitude with the ability to navigate multiple systems and workflows
• Demonstrated ability to train, coach, and support associates; supervisory experience preferred
• Strong problem-solving, organizational, and time management skills
• Ability to manage multiple priorities in a fast-paced environment