Technical Training Specialist - US Remote

About the role

This dynamic role will be responsible for delivering North America (NA) technical training classes for customers, partners, and employees. The person filling this role will primarily provide detailed technical, administration, and end user instruction on the ASTRO25 Infrastructure, Subscriber Radios, and the Motorola Solutions Ecosystem.

Responsibilities

• training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment
• provide training recommendations with the Training Consultants during customer planning meetings
• closely work with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students
• ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way, driving customer satisfaction and strong customer relationships
• work both independently and in team environments
• prioritize the work to ensure accurate and timely execution of deliverables

Qualifications

• High School diploma or equivalent
• 3+ years of technical experience with ASTRO/P25 communication systems
• Strong knowledge of P25 Systems Integration
• 5+ years of practical technical experience
• 3+ years of technical training experience
• Working knowledge of networking, PCs, and Operating Systems
• Adept at multitasking
• Willing to travel approximately 50%
• Self-motivated in both team and solo environments
• Excellent written and oral communication skills
• Committed to accuracy and high standards
• Adept at building strong relationships internally and externally
• Thirst for knowledge
• Customer Service focused
• Practical and verifiable technical experience with Dispatch Console Sites, RF Sites, Key Management Facility & Encryption in P25 Public Safety Communications Systems
• Understanding of the how elements form a solution
• Research and operate cross-functionally to learn new ideas for innovation
• Consult with management and peers
• Associates degree in Adult Education Networking, or similar is preferred
• Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology
• Working knowledge and experience with P25 Communications Systems and subscribers
• Training Certification or Training Development Experience
• System Management experience in IP Based Dispatch Consoles
• Working knowledge of Visio, MS Office, and Google Suite

Benefits

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Pay

Target Base Salary Range: $90,000 - $105,000 USD

Schedule

Over 50%

Relocation

Provided

Position Type

Experienced

Referral Payment Plan

Yes