Remote ABA Intake Coordinator

About the role

We are currently seeking an Intake Coordinator to join our dynamic and growing team. This is a full-time, non-exempt position with remote work within PST hours and growth & development opportunities.

About us

The Center for Social Dynamics (CSD) provides services to individuals with developmental delays, including autism, in California, Oregon, Washington and Hawaii. CSD delivers personalized, professional, evidence-based behavioral and developmental services to each participant and peace of mind to caregivers that their loved ones are receiving the best possible care.

Responsibilities

• Process referrals sent to the organization daily in a timely manner
• Provide Regional Director/Clinician/Admin team with comprehensive intake data within the same day of intake being completed to ensure a timely response
• Serve as a resource to other staff in the area of intake and triage
• Assist administrative team (e.g., scheduling) in understanding patient referrals, treatment indicated and/or requested
• Participate in intake/triage orientation of new staff
• Respond to patient and non-patient emergencies according to CSD policies and procedures
• Obtain and enter all relevant client information from referral source to ensure information is appropriately verified and accurate organization-wide
• Collect and enter authorization information into EMR system; appropriately assign CPT and ICD-9 codes when entering authorizations
• Follow up with funding sources regarding missing authorizations in a timely manner
• Review assessments for clerical mistakes before sending to the funding source
• Correctly identify billing and documentation issues which need to be attended to by clinicians and managers and report them in a timely manner
• Answer inquiries from clinicians, clients and funding sources regarding authorizations, treatment/assessment status and services being offered; document all interactions with clients
• Enter all relevant referral information to referral tracking systems for all referrals sent on a daily basis
• Utilize referral tracking system to monitor and track referral process and assessment completion
• Track intakes requiring urgent attention and communicate difficulties to Regional Director or direct supervisor
• Create and revise client-intake and treatment systems and processes for all funding sources by analyzing current operating practices and by communicating directly with the funding sources
• Provide detailed information to scheduling, Regional Directors/Manager regarding client timelines to ensure accurate and timely provision of services
• Perform additional administrative tasks as determined by the needs of the organization

Requirements

• Associate’s degree from an accredited college or university or the equivalent of two years of college coursework at an accredited college or university
• 3–5 years of ABA intake experience
• Spanish speaking required
• Experience with CentralReach and CRM systems
• Experience with high-volume intake processes
• Computer proficiency in word processing, database, spreadsheet and Internet software programs
• Ability to professionally and effectively interact and communicate, verbally and in writing, with volunteers, staff, clients and the public from diverse cultural, socioeconomic, and disciplinary backgrounds
• Strong editing skills
• Ability to work independently and as part of a team, take initiative, prioritize and accurately perform multiple tasks, and efficiently meet deadlines and changing priorities
• Ability to consistently demonstrate good judgment and decision-making skills
• Ability to exercise confidentiality and discretion pertaining to the work environment
• Ability to appropriately interpret and apply policies and procedures
• Familiarity with the ABA field
• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population

Benefits

• Competitive, market pay based on experience, location, and skills
• Bonus eligibility
• Paid time off (PTO)
• 401(k)
• CSD-issued devices
• Free college or tuition reimbursement through the Dreams Come True program

Physical requirements

• Constant visual stimulation, including close vision, distance vision, reading, and computer work
• Constant sitting; frequent up-and-down out of chair
• Constant use of telephone, speaking, and listening
• Constant document handling, use of copier and fax machine, filing
• Frequent typing and use of computer
• Occasional walking around building
• Occasional bending, reaching, stooping, pulling
• Occasional lifting, carrying, moving of items up to 20 pounds
• Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive car