Intake Coordinator (Remote)
About the role
This organization operates within the behavioral health and psychiatric services sector, addressing the critical challenge of coordinating patient intake and ensuring smooth access to mental health care. It aims to streamline the intake process for new and returning patients, facilitating assessments, verifying insurance, and maintaining compliance with clinical and administrative protocols to support effective treatment delivery.
The INTAKE COORDINATOR is responsible for managing the patient intake and scheduling process to ensure an efficient, compassionate experience. This role contributes by coordinating care levels with clinicians, verifying insurance, and maintaining accurate patient records, thereby supporting clinical teams and enhancing patient engagement and clinic operations.
Responsibilities
- Manage intake and scheduling operations for patients
- Coordinate with clinicians to determine levels of care and scheduling needs
- Document patient information accurately and timely in the EMR
- Verify insurance benefits and obtain pre-authorizations as needed
- Maintain knowledge of community resources and referral options
- Support best practices for patient engagement during intake
- Identify and implement improvements in intake workflows
- Serve as liaison between patients, families, and clinical teams
- Ensure compliance with HIPAA and regulatory standards
- Assist with various office duties as needed
- Provide office support when necessary
Requirements
- Associate degree in psychology, social work, healthcare administration, or related field, or 3+ years experience in behavioral health or psychiatric settings
- Strong understanding of mental health diagnoses, treatment modalities, and crisis intervention
- Proficiency with EMR systems and insurance verification processes
- Excellent interpersonal, organizational, and problem-solving skills
- Ability to sit for prolonged periods at a desk