Intake Coordinator (Remote)

About the role

Help ensure new client referrals are processed quickly and accurately while supporting a positive experience for clients, caregivers, and referral partners.

Responsibilities

• Answer and manage incoming referral leads through phone, email, and payor portals
• Gather patient information, verify payer requirements, and obtain initial authorizations
• Maintain accurate patient, authorization, and scheduling records in internal systems
• Coordinate with Care Coordinators and branch teams to ensure smooth client and caregiver onboarding
• Build and maintain strong relationships with referral sources and respond promptly to requests
• Ensure compliance with HIPAA, company policies, and applicable regulations
• Support additional operational duties and projects as assigned

Requirements

• High school diploma or equivalent
• 1+ years of direct intake experience
• 1+ years of home care experience
• Knowledge of Medicaid eligibility and payer sources required

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

Pay

$24.68-$26.50, depending on experience

Schedule

Monday–Friday, 8:00 AM–5:00 PM EST (remote in MA)