ABA Intake Coordinator

Full-Time, Non-Exempt Position - Remote - PST Hours

About Us

The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism, in California, Oregon, Washington, and Hawaii. CSD’s people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands and are receiving the best possible care.

At Center for Social Dynamics (CSD), we believe that every child deserves a chance to shine. We're a passionate team on a mission to open up a world of possibilities for individuals with autism and other developmental needs—through science, compassion, and a whole lot of heart. From our very first session to each milestone we celebrate, we bring the power of play, connection, and evidence-based care to every moment. With services that are as unique as the individuals we support, we meet kids where they are—at home, in schools, and in communities—and guide them on a path toward growth.

We live our TRUE values—Transparency, Respect, Understanding, and Excellence—in everything we do. As a fast-growing leader in the field, we're known for our vibrant culture, hands-on training, and career pathways that help you grow just as much as those we serve. At CSD, we don’t just change lives—we light them up.

About the Role

Intake Coordinators are responsible for managing the intake and referral process across the organization. They ensure timely and accurate processing of referrals, collect and verify all relevant client and authorization information, and serve as a key point of contact for clinicians, administrative staff, and funding sources. Intake Coordinators monitor the progress of assessments, support scheduling teams with treatment-related details, and maintain accurate documentation in referral and EMR systems. They also contribute to the orientation of new staff, help improve intake systems and processes, and assist with additional administrative tasks as needed to support regional operations.

Responsibilities

• Process referrals sent to the organization daily in a timely manner.
• Provide Regional Director/Clinician/Admin team with comprehensive intake data within the same day of intake being completed to ensure a timely response.
• Serve as a resource to other staff in the area of intake and triage.
• Assist administrative team (e.g., scheduling) in understanding patient referrals, treatment indicated, and/or requested.
• Participate in intake/triage orientation of new staff.
• Respond to patient and non-patient emergencies according to CSD policies and procedures.
• Obtain and enter all relevant client information from the referral source to ensure information is appropriately verified and accurate organization-wide.
• Collect and enter authorization information into the EMR system; appropriately assign CPT and ICD-9 codes when entering authorizations.
• Follow up with funding sources regarding missing authorizations in a timely manner.
• Review assessments for clerical mistakes before sending to the funding source.
• Correctly identify billing and documentation issues that need to be attended to by clinicians and managers and report them in a timely manner.
• Answer inquiries from clinicians, clients, and funding sources regarding authorizations, treatment/assessment status, and services being offered; document all interactions with clients.
• Enter all relevant referral information into referral tracking systems for all referrals sent on a daily basis.
• Utilize the referral tracking system to monitor and track the referral process and assessment completion.
• Track intakes requiring urgent attention and communicate difficulties to the Regional Director or direct supervisor.
• Create and revise client-intake and treatment systems and processes for all funding sources by analyzing current operating practices and by communicating directly with the funding sources.
• Provide detailed information to scheduling, Regional Directors/Managers regarding client timelines to ensure accurate and timely provision of services.
• Perform additional administrative tasks as determined by the needs of the organization.

Requirements

• Associate’s degree from an accredited college or university or the equivalent of two years of college coursework at an accredited college or university.
• 3-5 years of ABA intake experience required.
• Spanish speaking required.
• Experience with CentralReach and CRM systems.
• Experience with high-volume intake processes.
• Computer proficiency in word processing, database, spreadsheet, and Internet software programs.
• Able to professionally and effectively interact and communicate, verbally and in writing, with volunteers, staff, clients, and the public from diverse cultural, socioeconomic, and disciplinary backgrounds.
• Strong editing skills.
• Able to work independently and as part of a team, take initiative, prioritize, and accurately perform multiple tasks, and efficiently meet deadlines and changing priorities.
• Able to consistently demonstrate good judgment and decision-making skills.
• Able to exercise confidentiality and discretion pertaining to the work environment.
• Able to appropriately interpret and apply policies and procedures.
• Familiar with the ABA field.
• Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.

Benefits

• Competitive, market pay based on experience, location, and skills.
• Bonus eligibility.
• Paid time off (PTO).
• 401k.
• CSD issued devices.
• Free college or tuition reimbursement through our Dreams Come True program.

Pay

$25-$32 per hour.

Physical Requirements

• Constant visual stimulation, including close vision, distance vision, reading, and computer work.
• Constant sitting; frequent up and down out of chair.
• Constant use of telephone, speaking, listening.
• Constant document handling, use of copier and fax machine, filing.
• Frequent typing, use of computer.
• Occasional walking around the building.
• Occasional bending, reaching, stooping, pulling.
• Occasional lifting, carrying, moving of items up to 20 pounds.
• Occasional driving (walking to, bending to enter, sitting, and using upper and lower limbs to drive a car).