ABA Center Intake Coordinator

Front Desk & Intake Coordinator for ABA Therapy Center Ascend utilizes the principles of Applied Behavior Analysis (ABA) while elevating the outcomes for individuals diagnosed with ASD. Ascend is committed to the success of each child, as well as the entire family. At Ascend, our mission to prepare kids and families for what’s next. The Front Desk & Intake Coordinator serves as the first point of contact for families and visitors, ensuring a welcoming, professional, and efficient experience at our center. This role supports the full intake lifecycle, daily scheduling operations, and general administrative functions that help the center run smoothly. Job Duties/Responsibilities: Manage all front desk responsibilities Monday-Friday from 8:00-4:30pmAnswer incoming telephone calls and emailsOffer information to inquiries and support intakeManage new customer enrollment processSupport existing customers via excellent customer serviceConduct regular check-in calls and ad hoc communication Perform various forms of clerical work that include filing, copying, faxing and maintaining excel spreadsheetsPerform scheduling updates daily via practice management platform Schedule evaluations, meetings, tours, and consultationsCoordinate client enrollment activities in partnership with the Operations Manager (OM)Provide coverage for center-based clients, as needed Maintain confidentiality and professionalism Qualifications: 2+ years of customer service experience and/or in a healthcare intake roleExperience with health insurance billing (preferred)Experience in behavioral health and/or healthcare services (preferred)Associate or bachelor degree (preferred)Excellent verbal and written communication skillsFamiliarity with operational technology (PMS, CRM, Excel, etc)Ability to effectively prioritize, organize, and multitaskEnthusiastic personality that will engage clients and their familiesAbility to collaborate and communicate with a multidisciplinary staff Physical Requirements: Prolonged periods of standing and sitting throughout the dayMust be able to lift up to 45 pounds at a time Must be able to bend, kneel, or squat to be at eye level with clients Powered by JazzHR XuGtUVj0qQ