Relocation Travel Planner (Temp)

General Responsibilities

• Ensure all travel bookings (air, hotel, car) are complete, accurate, and compliant with the company relocation travel policies and tiered program guidelines
• Serve as the primary point of contact for all corporate relocation travel-related requests, questions or issues
• Liaison and partner with HR Mobility Team to support relocating Associates and their families
• Use project management tools such as Asana to manage travel requests, track tasks, and maintain organization
• Ability to elevate the relocation experience and improve Associate communication processes
• Proactively monitor trips and provide real-time support. Ability to manage escalations, resolve service issues such as urgent travel changes, disruptions, including delays and cancellations
• Absorb and assist with credit card reconciliations and travel expense management, including hotel pre-payments and rental car direct billing
• Maintain strong attention to detail across multi-segment, complex relocation itineraries
• Ability to collaborate effectively and maintain professional working relationships
• Ability to handle stressful situations with professionalism
• Ability to take the initiative and complete all assigned tasks and responsibilities as directed

Work Schedule

• Temporary assignment | Anticipated work dates: one year assignment
• Full-time, Hourly Non-Exempt
• Payrate: $33.00 per hour
• Office Hours in Irvine, CA: Monday-Friday, 8:00 am-5:00 pm
• Department needs may call for occasional overtime
• Occasional on-site presence required at events to support the Travel & Events department
• Ability to travel domestically, if requested
• Temp dates; work duration and hours subject to change

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• FSAs
• 401(k)/Profit Sharing Plan
• Adoption Assistance
• Education Reimbursement
• Supplemental Health Plans
• Pet Insurance

Qualifications

• Must have 2-5+ years of experience using the Sabre GDS system
• 2-5+ years Group travel experience; Corporate travel experience a plus
• Knowledge of airline ticketing rules, exchanges, refunds, MCOs, and voids
• Proficiency in Group Wizard, Concur, Cvent is a plus
• Demonstrated ability to work in a fast-paced environment handling a large daily call volume
• Proven history of providing outstanding customer service while proactively troubleshooting/problem solving
• Excellent written and verbal communication skills; communication with all levels of management
• Able to work on multiple projects simultaneously while remaining organized, efficient and flexible
• Ability to work autonomously/independently yet be an integral part of an overall team environment
• Knowledge of Microsoft office software, including Word and Excel. Online registration systems experience a plus
• High School or GED, Associates or Bachelor's Degree - Preferred

Preferred Qualifications

• Accredited IATA Agent
• Specialized Knowledge: Travel Industry, Airport Codes, United States Geography