Alliance Relocation Services Coordinator Temp (Virtual)

Functions And Responsibilities

• 30% - 3rd Party Services: Facilitates all steps in the order life cycle for 3rd party services provided via Sirva Move Management, Relocation Services and Agents.
• Communicates with high level executive corporate transferees (move management, carriers and booking agents) to confirm orders and set clear expectations for service dates and service items; gathers street and email addresses, phone numbers and any other pertinent information.
• Enters order specifications into the custom SIRVA software program from initial quote through customer invoicing; specifications include, but are not limited to service type, scheduled date and time, pricing, and special notes or instructions.
• Sets up appropriate vendor per service order by referencing contracts and rate tables.
• Provides proactive recommendations of potential service failure or cost avoidance.
• Dispatches domestic/international 3rd party orders.
• Completes financial audits of revenue and payables upon completion of delivery.

Vendor Management

• Researches potential vendors across various markets for both service type and geographic growth.
• Prepares required documentation for new vendor setup and maintains contract repository.
• Facilitates annual vendor recertification and compliance.
• Maintains and monitors vendor quality scores.
• Clarifies any pertinent information required to ensure a successful service to all customer types.

Conflict Resolution

• Responds promptly and accurately to a variety of inquiries via phone, email and messages.
• Acts as the first point of contact for escalations, determines resolution for service failures.
• Provides necessary documents to initiate the process of a service claim.

Training

• Provides vendor and customer training on Sirva systems including but not limited to mobile / in-office platforms.
• Provides recommendations for process improvement and enhancements.

Qualifications And Preferred Skills

• A minimum of two (2) years in a fast-paced environment.
• Two-year associate degree is useful but not required.
• Moving/relocation company experience would be helpful.
• Ability to work as part of a team.
• Ability to work flexible hours and weekends.
• Ability to work in either an office setting or from home depending on business requirements.
• Excellent communication skills; ability to manage stressful situations and maintain a pleasant demeanor.
• Problem solving ability with attention to detail.
• Proficient PC skills and ability to learn new software.
• Fluent in Outlook, Word and Excel with strong data entry skills.

Education And Certification Requirements

• A high school degree or equivalent.
• At least two years of advanced education in a business field.
• Associates degree or business diploma required (or equivalent experience).

Benefits

Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees.