Virtual Care Referral Coordinator (Temp)

Job Summary

Virtual Care Referral Coordinators are responsible for coordinating various referral orders, including internal and external referrals for specialty and imaging orders. The team also handles appointment scheduling, insurance verification, requesting results or medical records, and communicating updates to providers and members.

Responsibilities

• Assist members via telephone and messaging to ensure all external and internal referrals and orders are complete and properly routed to the appropriate external provider.
• Aid patients with maps, facility locations, and direct dial numbers.
• Carefully coordinate medical records to ensure all required records, imaging, and/or procedural results are available to the external provider before the patient's appointment and added to the internal medical record for provider review.
• Manage electronic medical records and records requests.
• Support providers in completing patient forms (e.g., Medical Opinion forms, SSI Disability forms) when necessary.
• Collaborate with staff including providers, the care team, and patient support, compliance, etc.
• Handle a fast-paced dynamic environment with competing priorities.

Qualifications

• Excellent verbal and written communication skills.
• Outstanding interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Exceptional time management skills with a proven ability to meet deadlines.
• Proficient in taking meticulous notes and documenting actions taken.
• Proficient with Google Suite or related software.
• Critical thinking skills and ability to creatively solve problems.
• Experience in a physician's office or medical institution with exposure to managed care and primary care rules and practices.
• Ability to be self-sufficient and use resources effectively to answer questions.
• Ability to multitask and juggle multiple priorities at once.

Pay

The hourly pay for this full-time, contract position is $20.72 per hour in the United States. This posted range reflects the portion of our internal pay band that is currently funded for new hires in this role across our standard labor markets (Zone A-C).

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.

Benefits

At Included Health, we consider all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law. We use AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.