Relocation Coordinator

Location: Gainesville, FL • Type: Contract • Work Model: Onsite

Responsibilities

• Act as the primary point of contact for administering the relocation process during all phases for residents who qualify for relocation services.
• Oversee the delivery of relocation services and benefits to residents and their families using best practices and service standards to ensure high-quality service.
• Conduct a thorough needs assessment at the onset of the relocation process to establish the resident’s specific requirements and address individual needs.
• Work with residents and family members to ensure all needs are understood and met, adjusting services and counseling as needs and conditions change throughout the relocation process.
• Guide residents and family members through the location selection process that best suits their family’s needs, and closely manage and monitor the home/unit-finding process.
• Perform timely and accurate input of related data and manage all opportunities through completion.
• Maintain an on-site presence to oversee resident moves, including:
  • Coordinating moves with a moving company.
  • Acting as the liaison between movers, residents, and the property management company.
  • Reviewing invoices for payments to the moving company and relocation reimbursements to residents.
• Ensure accurate and timely documentation of conversations, exceptions, move-related expenses, and correspondence in various relocation tracking systems.
• Maintain file documentation and ensure data integrity.

Requirements

• Bachelor’s degree preferred.
• Direct client interaction and advisory experience preferred.
• Proficiency in Microsoft Office suite of products.
• Strong oral and written communication skills.
• Knowledge of the Section 8 Housing Choice Voucher program is a plus.
• Bi-lingual is a plus—list languages you are proficient in speaking and writing.
• Ability to multitask in a fast-paced environment.
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions.
• Strong attention to detail.
• Excellent customer service skills.
• Knowledge and ability to use standard office equipment (PC, calculator, etc.).
• Knowledge of the Internet/web.
• Willingness to learn about affordable housing policies and Housing Choice Voucher regulations, policies, and procedures.
• Ability to interact with staff at all levels while remaining flexible, proactive, and efficient, and to maintain a high level of professionalism and confidentiality.
• Ability to work independently, tracking and managing numerous, simultaneous projects.
• Knowledge of general office procedures (e.g., filing, correspondence, scheduling).

Pay

$25.00 – $30.00 per hour

Schedule

8:30 AM to 5:00 PM

Benefits

• Health and welfare benefits coverage options including medical, dental, and vision.
• Spending accounts.
• Life insurance and voluntary plans.
• Participation in a 401(k) plan.