Relocate to SF: Head of People

At Pylon, we're building the future of B2B Post Sales with a focus on real-time customer support and operations. We're backed by leading investors including a16z, BCV, General Catalyst, and Y Combinator. Our platform is used by over 1300 companies such as Linear, Cognition, Modal Labs, and Incident.io.

About the role

We're seeking a dedicated People leader to own multiple sub-functions including People Ops, HR, performance & compensation, recruiting, and culture as we scale. This is a player-coach role where you will build the function and processes while also contributing to the strategic vision of the company.

Responsibilities

• Own the vision for the company and be an active voice in driving it forward.
• Pick and run the HRIS, equity admin, broker, and immigration counsel.
• Manage onboarding, offboarding, payroll, benefits, compliance, and other HR processes.
• Scale the company's HR infrastructure for up to 10x growth in employees.
• Enable employees to perform at their best through manager coaching and performance management.
• Nurture and embody our core values of Sprint the Marathon, Happy Grinder, Product Fluency, and Win as a Team.
• Act as Head of Recruiting, maintaining the headcount plan and closing gaps between plans and actuals.

Requirements

• Experience scaling People functions from 50 to 500 employees.
• Proven ability to handle the grunt work and process building.
• Strong understanding of HRIS, equity administration, and immigration laws.
• Experience with onboarding, offboarding, payroll, benefits, and compliance.
• Ability to connect People functions to the broader organizational goals.
• Experience with performance management and compensation.
• Strong cultural acumen and ability to embody and promote our core values.
• Experience in recruiting and talent acquisition.

Qualifications

• Non-traditional background in HR to gain a deep understanding of scaling a company.
• Experience handling performance and employee relations calls, including PIPs, terminations, and layoffs.
• Strong communication and interpersonal skills.
• Passion for building a high-performing, in-person culture in San Francisco.

Skills

• Strong HRIS and HR software proficiency.
• Expertise in equity administration and immigration law.
• Experience with performance management and compensation systems.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Experience with recruiting and talent acquisition.

Benefits

• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

Pay

Competitive salary and equity package.

Schedule

Full-time, on-site position in San Francisco, California.