Head of Community (San Francisco)

About the role

The Head of Community will lead UGLYCASH's online and in-person communities and support functions. This position requires relocation to San Francisco.

Responsibilities

• Manage and grow UGLYCASH's cross-platform online communities (e.g. X, Reddit, WhatsApp, Discord)
• Create, curate, and produce community content (live streams, online resources, social posts)
• Scale community support and moderation infrastructure (CRM, support ticketing systems)
• Coordinate and run in-person community events and meetups
• Collect and synthesize community feedback to influence product development
• Serve as a public ambassador and figurehead for UGLYCASH

Requirements

• Located in the United States and willing to move to San Francisco after hire (relocation support provided)
• 3+ years of relevant experience in technology and crypto
• Experience leading and growing a community
• Experience scaling and operationalizing customer success systems
• Operational experience in a crypto startup/project
• Experience managing and growing a team
• Very active on social media with an existing following
• Deep connectivity in / understanding of the crypto ecosystem
• Great communicator, comfortable talking in public and hosting live events
• Exceptional detail-oriented operational, project management and organizational skills
• A relentless, growth-oriented self-starter

Benefits

• Compensation: Competitive compensation plan that includes cash and the potential for a token grant
• Healthcare coverage: Comprehensive medical, dental, and vision insurance plans
• Nomadic/remote work opportunities: Enjoy the flexibility of working remotely for 2 months a year
• Paid time off: Our policy includes 3 weeks of vacation, sick days, company holidays, and bonus anniversary days
• Parental & Bereavement Leave: Paid parental leave for new parents, including maternity, paternity, and adoption leave