Relief CBHC ESP Case Manager, Greenfield

Job Summary

CSO is seeking Case Managers to join our Community Behavioral Health Clinic (CBHC) Emergency Services Program (ESP) in Greenfield. Our ESPs offer behavioral health assessments, intervention, and stabilization services for youth, families, and adults, providing a preferred alternative to hospital emergency departments.

About the Role

This position will provide direct case management services to CBHC clients, focusing on crisis stabilization and facilitating linkages to service supports including CSO, other mental health and SUD providers, medical providers, and wellness activities.

Responsibilities

• Identify clients needing case management (CM), focusing support on crisis stabilization, and facilitating linkages to service supports.
• Engage Crisis clients either at the time of the initial Crisis encounter or within 24 hours through the client's preferred method of contact.
• Provide individualized support based on person's unique profile including the individual's support system, provider recommendations, and support needs identified by the individual.
• Complete necessary documentation, releases, and necessary paperwork.
• Assist in clarifying transition needs, gaps in services and supports.
• Aid in locating housing, transport to appointments, and accessing supports for stabilization needs.
• Assist clients in identifying and using natural supports including family and friends.
• Practice a holistic and integrative approach to healthcare that includes physical, medical, and emotional wellness.
• Be responsive to client requests, flexible, and timely in providing services, creative in finding solutions, and dedicated to a person-first approach to care.
• Collaborate with individual's providers as needed within HIPAA guidelines.
• Remain engaged with individual after the initial ESP encounter and until client is stable and engaged in appropriate community supports.
• Consult with clinical supervisor prior to ending support services.
• Complete other assigned activities having to do with client care such as hospital searches, insurance verification, telephone triage, and various other Crisis duties.

Requirements

• Bachelor's degree in a behavioral health discipline or related field.
• Experience working with adults with mental health challenges, including experience navigating the behavioral health system.
• Valid driver's license and reliable transportation.
• Bilingual candidates are strongly encouraged to apply.

Qualifications

• Positive attitude and ability to maintain resiliency.
• Collaborative and effective communication skills.
• Self-awareness and effective prioritization.
• Accountability and ability to apply feedback.

Benefits

We offer training in Trauma Informed Care, Motivational Interviewing, Mindfulness Skills, and more. CSO is committed to fostering a diverse and inclusive workplace and is an Equal Opportunity Employer.

Pay and Schedule

Starting Pay: $18.50/hour. Hours vary based on program needs.