Reliability Specialist

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

About the role

We are seeking a detail-oriented and data-driven Reliability Specialist to improve maintenance effectiveness, asset reliability, and operational performance across EFS operations. This role leverages KPI analysis, maintenance data, and reliability best practices to identify performance gaps, reliability risks, and opportunities to improve maintenance outcomes. The Reliability Specialist partners with account teams, operations leadership, and CI&R stakeholders to evaluate maintenance performance, support reliability initiatives, facilitate Lean Six Sigma-based problem solving, optimize preventive maintenance programs, and strengthen asset data quality. Success in this role is measured by the ability to translate data into actions that improve reliability, maintenance execution, asset performance, and long-term operational results.

Responsibilities

• Develop and analyze reliability, maintenance, and operational KPIs to identify performance gaps, emerging risks, and opportunities to improve asset reliability and maintenance effectiveness.
• Translate maintenance and operational data into actionable recommendations, dashboards, and reports that support decision making by account teams, site leadership, and CI&R stakeholders.
• Facilitate structured problem-solving efforts using Lean Six Sigma methodologies to improve maintenance processes, reduce recurring failures, eliminate waste, and improve service delivery performance.
• Lead and support continuous improvement initiatives focused on maintenance execution, work management practices, technician productivity, PM effectiveness, and asset performance.
• Evaluate preventive maintenance strategies and asset data quality to identify optimization opportunities, improve maintenance program effectiveness, and support long-term reliability objectives.
• Perform other duties as deemed necessary by Operations and CI&R leadership in support of reliability, asset management, and operational excellence objectives.

Qualifications

• Bachelor’s degree (BS) in Engineering (preferably Reliability, Industrial, or a related discipline) from an accredited college or university; or 2 to 5 years of relevant engineering experience and/or specialized training in reliability or industrial engineering; or an equivalent combination of education and practical engineering experience.
• A minimum of 2 years of experience supporting Continuous Improvement, Lean/Six Sigma, reliability, maintenance, operations, or data analysis activities.
• Experience developing, maintaining, or interpreting KPIs, dashboards, scorecards, or trend reports.
• CMMS platform experience required; Corrigo experience preferred.
• Experience supporting PM optimization, asset data validation, or maintenance program improvements is preferred.
• Must possess a valid driver’s license. Ability to travel to Canada (valid Passport) preferred.
• Lean/Six Sigma certification is strongly preferred; ability to achieve Green Belt certification within 12 months.
• Strong written and verbal command of the English language required.
• Advanced proficiency in MS Excel, including Power Query, pivot tables, formulas, data validation, and troubleshooting; macro experience preferred.
• Experience developing reports or dashboards using Power BI or similar reporting tools.
• Ability to analyze operational data, identify trends, and communicate findings through clear data storytelling.
• Working knowledge of Lean Six Sigma tools and structured problem-solving methods.
• Experience with CMMS and SharePoint platforms for asset management, PM records, and document collaboration.
• Familiarity with SmartSheet and Microsoft Power Suite, including Power Automate, is desirable.
• Strong written and verbal communication skills with the ability to summarize insights for operational teams and leadership.
• Detail-oriented, self-managed, and able to balance multiple priorities and deadlines.
• Customer-focused mindset with a commitment to data accuracy, process discipline, and operational improvement.

Physical Demands

• Regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, hear, taste, and smell.
• Must be able to lift and/or move up to 50 pounds.
• Perform work on a roof level.
• Specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus, determine full range of colors in work areas, drawings, and mapping.
• Ability to move about commercial properties and construction sites, through tight passageways and corridors.
• On feet as project task requirements dictate; however, most physical demands are limited to sitting at a desk and using a computer, keyboard, and mouse.

Work Environment

• Majority of time spent in a standard office environment.
• May be exposed to moving mechanical parts and may work in high, precarious places.
• Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration.
• May require safety equipment such as steel toecap shoes, hearing protection, hardhat, eye protection, and/or hair protection.
• Must abide by all safety guidelines including OSHA regulations, lock-out/tag-out, etc.
• Work schedule can be affected by production, downtime, and other variables; flexibility with non-customary schedules and weekend work is required.
• The noise level in the work environment is usually negligible but may at times be moderate.

Travel is solely business-driven; flexibility is required and all candidates should be prepared to travel on a monthly basis as part of this job. Travel can be expected at less than 15% annually based on assigned projects.