Release of Information Specialist | Coding

Summary Description

The Release of Information Specialist processes requests for medical records and protected health information (PHI), ensuring compliance with HIPAA, state regulations, and organizational policies. This role requires attention to detail, strong customer service skills, and the ability to maintain confidentiality while handling sensitive information.

Responsibilities

• Receive, review, and process requests for medical records from patients, healthcare providers, insurance companies, and other authorized entities
• Verify patient authorization forms and ensure legal requirements are met before releasing information
• Maintain compliance with HIPAA and other federal, state, and organizational privacy regulations
• Retrieve, scan, copy, and transmit medical records through approved methods
• Document all disclosures of protected health information in accordance with policies and procedures
• Respond to inquiries regarding medical record requests and release procedures
• Maintain accurate logs and records of requests, releases, and correspondence
• Identify and escalate complex privacy or compliance issues when necessary
• Collaborate with Health Information Management (HIM) staff, providers, and other departments
• Maintain productivity, quality, and turnaround time standards

Requirements

• A 2025 Great Place to Work®
• High School Diploma or GED- Associate degree preferred
• Working knowledge of ICD-10 diagnosis and procedure coding and CPT and HCPCS coding systems
• Knowledge of medical terminology, anatomy, and physiology
• Ability to recognize documentation associated with coding, billing, audits, and reimbursement requests
• Experience in healthcare, medical records, health information management, or customer service preferred
• Knowledge of HIPAA, privacy regulations, and medical terminology preferred
• Proficiency with electronic health record (EHR) systems and Microsoft Office applications
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to handle confidential information with discretion

Benefits

• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services