Release of Information Specialist

Key Responsibilities / Essential Functions

• Assigned Release of Information request types will primarily be Continuing Care and Disability Determination Services, with cross-training on other request types as supervisor deems appropriate based on experience and performance.
• Accesses Release of Information requests and medical records for healthcare client(s) according to the specific procedure and security protocol for each client.
• Completes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRC.
• Validates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure.
• Logs request into ROI software.
• Retrives and uploads requested portions of the patient’s medical chart (from electronic or physical repository).
• Performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI).
• Checks for accurate invoicing and adjusts invoice as needed.
• Releases request to the valid requesting entity.
• Rejects requests for records that are not HIPAA-compliant or otherwise valid.
• For records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedure.
• Documents in ROI software all exceptions, communications, and other relevant information related to a request.
• Alerts supervisor to any questionable or unusual requests or communications.
• Alerts supervisor to any discovered or suspected breaches immediately.
• Alerts supervisor to any issues that will delay the timely release of records.
• Answers requestor inquiries about a request in an informative, respectful, efficient manner.
• Stores all records and files properly and securely before leaving work area.
• Ensures adequate office supplies available to carry out tasks as soon as they arise.
• Is available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs.
• Understands that healthcare facility assignments (on-site and/or remote) are subject to change.
• Carrries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulations.
• Maintains confidentiality, security, and standards of ethics with all information.
• Alerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environment.
• Must adhere to all VRC policies and procedures.
• Completes required training within the allotted timeframe.
• Creating invoices and billing materials to send to our clients.
• Suening that client information details are kept up to date.

Requirements

• A High School Diploma (GED) required; degree preferred.
• Prior experience with ROI fulfillment preferred.
• Demonstrated attention to detail.
• Demonstrated ability to prioritize, organize, and meet deadlines.
• Demonstrated documentation and communication skills.
• Demonstrated ability to maintain productivity and quality performance.
• Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred.
• Prior experience with EHR/EMR platforms preferred.
• Prior experience with Windows environment and Microsoft Office products.
• Displays strong interpersonal skills with team members, clients, and requestors.
• Prior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers, etc. preferred.
• Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.
• Must be able to read, write, speak, and comprehend English.
• Bilingual skills are desirable.