Release Of Information Specialist

Responsibilities

• Complete release of information requests, including retrieving patient's medical chart and returning chart, scanning medical record and transmitting daily.
• Date stamp all requests and highlight data to expedite processing.
• Validate requests and authorizations for release of medical information in accordance with procedures.
• Provide excellent customer service to patients and providers.
• Ensure that files are properly stored and maintained.
• Receive and prioritize customer requests from multiple sources and work them through the appropriate systems to completion within required response timeframes and in accordance with State and Federal requirements and HIPAA regulations.
• Address customer inquiries for patient information, assists callers with making record requests and general customer service.
• Educate customers on information confidentiality and privacy regulations.
• Identifies and responds appropriately to both internal and external customer needs utilizing available resources.

Requirements

• 3 years of ROI experience
• ROI Navigator Module in EPIC
• Strong customer service skills
• Must maintain a high level of confidentiality / HIPAA
• Data entry and processing accuracy of 95%
• Proficiency with e‑fax and PDF applications
• Experience with EMR/EHR systems (EMR, Electronic medical record, Electronic health record, Epic)
• Knowledge of ROI and health information management

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)