Release of Information Specialist

Responsibilities

• Prepare medical information in accordance with facility policy and procedures in addition to state and federal laws.
• Handle inquiries from healthcare organizations, attorneys, insurance companies, patients, and other interested third parties in a timely and efficient manner.
• Notify appropriate UnityPoint Health areas of any court order/subpoena related to the organization or its employees.
• Log and fulfill requests or submit requests to approved release of information vendors for fulfillment.
• Completes invoice for appropriate requestors and follows up on requests for payment when fulfilled by the facility staff.
• Executes HIPAA compliant authorizations and/or requests.
• Collaborate with appropriate functional departments and staff to investigate and resolve issues related to documents, MPI, and other HIPAA requests such as accounting for disclosures.
• Prioritize and respond to release of information requests within required timeframes.
• Perform self-quality checks to assure record completeness, accuracy of the release, confidentiality, and proper invoicing.
• Maintain confidentiality of all patient and facility information processed.
• Promptly and courteously answer phone calls or assist with phone coverage for release requests and questions.
• Respond to and fulfill patient walk-in record requests.
• Access and retrieve and/or coordinate retrieval of patient information from various computer systems and media.

Qualifications

• High school diploma required, Associates degree in Health Science preferred.
• RHIT, RHIA, or CRIS certification preferred.
• Must have Release of Information experience.
• Previous experience in a hospital/clinic setting or experience with electronic health records or other related office experience or customer service experience.