RELEASE INFORMATION SPEC

Position Summary

The Release of Information Specialist serves within the Health Information Management Administration Call Center. Their primary responsibility is to assist callers or requesters with release of information regarding continuity of care and questions about health information. They must ensure that the medical record is released only with proper authorization and according to HIPAA, HITECH, and Covenant Health policies.

Responsibilities

• Protects patient health information confidentiality while complying with State and Federal guidelines and Covenant Health policies.
• Ensures proper phone etiquette and customer service in high-volume, stressful situations.
• Validates caller information to ensure authority and patient identification before releasing medical records.
• Manages Right Fax software and database for facsimile requests.
• Accesses various software functionalities based on the requester's needs and patient's dates of service.
• Verifies if releases have been processed by the ROI Coordinator and forwards requests as necessary.
• Works in emergency situations as needed with home connectivity.
• Maintains knowledge of Covenant Health's HIPAA and HITECH policies and State/Federal guidelines on personal health information.

Qualifications

• Minimum Education: None specified, but will accept a combination of formal education and/or prior work experience.
• Preference may be given to those with an Associate’s degree in a directly-related field.
• Experience in HIPAA and HITECH is preferred, but not required.
• Computer proficiency is required.
• Desire to provide excellent customer service and strong interpersonal skills are essential.
• Good decision-making and multi-tasking abilities are necessary.
• Detail-oriented and highly organized.