Release Customs Analyst - PM Shift
About the role
Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. We have over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade.
This position is responsible for the timely processing, rating and release of all client shipments in accordance with Livingston’s operating procedures and service standards, ensuring commitment time is met to earn the clients' complete satisfaction. The shift for this position is Sunday - Thursday, 3:00 - 11:30 pm EST.
Responsibilities
- Ensure accurate and timely processing of shipments which could include all modes of transportation.
- Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments, in a one-step process for both high and low value shipments.
- Data entry of shipment information for release, rating and billing and ensuring that all mandatory fields are completed and accurate.
- Ensure correct value for duty is reported based on invoice details and terms of sale.
- Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code.
- Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment.
- Verify documentation for release conditions, compliance and rating compliance.
- Ensure that all LI, I SOP's, ESPs and business rules are adhered to following special client instructions, notes and alerts.
- Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations.
- Research and respond to Call Center requests for information in a professional manner via phone or email.
- Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations.
- Escalate two-step release requirements, authorization or release issue resolution to the Client Import Analyst, Release Import Analyst or Supervisor.
- Update, approve and release information for billing as required.
- Assist in billing and data entry where required.
- Participate fully with other team members in the day-to-day operation of Release Operations.
- Endeavor to utilize and take advantage of system automation tools that are available to support release processing.
- Perform other related duties as assigned by management.
Requirements
- No experience required.
Qualifications
- High School/GED or equivalent required.
- Associates Degree or post-secondary education preferred.
- Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
Skills
- Excellent oral and written communication and organizational skills.
- Client Service oriented -- interpersonal skills with internal/external clients and coworkers.
- Ability to handle large volumes and meet tight deadlines.
- Attention to detail; organization, completeness and accuracy.
- Good analytical skills with problem-solving ability.
- Ability to make decisions and recommendations within authorized limitations.
- Excellent time management skills.
- Ability to present a professional image.
- Knowledge of Word and Excel software.
Pay
The good-faith salary range for this position is $16.50 - $25.48 USD. Actual compensation will be determined based on factors such as skills, experience, and market conditions.
Schedule
This is a full-time position located in Houston, TX.