Release Customs Analyst - PM Shift

Accountabilities

• Process and release client shipments accurately and efficiently while maintaining compliance with customs requirements and operational standards.
• Manage shipment documentation, support clients, and collaborate with operational teams to resolve issues and improve service delivery.
• Create customs entries by reviewing shipment documentation, selecting appropriate client records, vendors, and classification information.
• Enter and validate shipment data required for release, rating, billing, and compliance purposes.
• Ensure accurate reporting of customs values, tariff classifications, and applicable trade treatments based on shipment details.
• Review documentation to confirm release conditions, compliance requirements, and regulatory accuracy.
• Contact internal teams or clients to obtain missing documentation, instructions, or information needed for shipment release.
• Follow standard operating procedures, exception processes, client instructions, and compliance guidelines.
• Identify opportunities to improve workflows, automation usage, and operational efficiency.
• Respond professionally to information requests from internal teams and clients through phone or email communication.
• Prioritize workload based on customs requirements, client commitments, and operational priorities.
• Escalate complex release issues, authorization requirements, and compliance concerns to appropriate teams.
• Support billing-related activities and data entry processes when required.
• Participate in daily operational activities and collaborate effectively with team members.
• Maintain accurate records and adhere to established policies and procedures.

Requirements

• Detail-oriented, organized, and interested in developing expertise in customs operations and international trade.
• Strong communication skills and the ability to manage deadlines.
• Excellent organizational skills with the ability to manage high volumes of work accurately.
• Strong attention to detail and commitment to data accuracy.
• Able to analyze information, solve problems, and make decisions within established guidelines.
• Customer-service mindset with the ability to work effectively with internal and external stakeholders.
• Strong time management skills and ability to meet deadlines in a fast-paced environment.
• Professional communication style and ability to represent the organization positively.
• Proficiency with Microsoft Word, Excel, and common business software tools.
• Willingness to pursue or complete the Certified Customs Specialist (CCS) designation through relevant customs industry organizations, if not already obtained.

Benefits

• Competitive salary range of approximately $16.50 - $25.48 USD per hour, depending on skills, experience, location, and market factors.
• Fully remote work opportunity within the United States.
• Full-time employment with a consistent Tuesday-Saturday schedule, 3:00 PM - 11:30 PM EST.
• Comprehensive benefits package designed to support employee well-being.
• Opportunities for professional development and continuous learning.
• Career growth opportunities within international trade and logistics operations.
• Collaborative and inclusive workplace culture focused on recognition and teamwork.
• Supportive environment with opportunities to build specialized customs expertise.