Relationship Manager (Reno, NV)

Farm Bureau Bank is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry.

Benefits

• Affordable medical, dental, and vision coverage
• Outstanding 401k with employer match up to 5%
• Paid volunteer hours
• Accrued paid time off (PTO) and paid holidays
• Company-paid life insurance and long-term disability
• Continuing education opportunities

Responsibilities

• Acquire, manage, and retain meaningful customer relationships, using financial knowledge to offer appropriate financial solutions including all business and consumer products
• Identify new member prospects and assist in developing portfolio analysis, proposals, social media, and direct mail campaigns to enhance the bank’s brand and awareness in the Nevada market
• Serve as the point of contact for strategic partners and high-net-worth individual and business clients
• Lead, direct, and coordinate key extended team members in analyzing and executing the effective delivery of products and services to clients and prospects
• Proactively manage a portfolio of clients and expand business banking relationships by identifying new needs and maximizing opportunities
• Ensure customer satisfaction and retention by collaborating closely with servicing partners within the bank
• Leverage, coordinate, and organize targeted marketing campaigns, events, and new product launches to drive sales activities and fulfill customer needs across all Farm Bureau partners
• Identify service-level gaps and trends, working with the department to establish corrective action plans to improve processes
• Analyze clients’ financial and operating strategies and recommend alternative or additional financial services to meet their immediate and long-term needs
• Source and provide credit solutions for prospects and clients
• Implement continuous improvements to processes, systems, and services
• Adhere to internal control policies, including account opening and credit protocols for accurate collection, completion, monitoring, and updating of required documentation
• Stay abreast of all regulatory, legal, and government regulations, policies, and procedures
• Perform outbound customer courtesy calls to notify, educate, and troubleshoot inquiries (e.g., cross-selling products/services, new account access, first payment defaults, CD renewals, and final large payments)
• Assist the Relationship Banking Department with daily tasks as needed
• Monitor Farm Bureau Bank’s key performance indicators and assist in meeting credit and loan growth sales goals
• Ensure procedures align with bank processes and federal regulations
• Maintain working knowledge of the complete line of products and services, staying current with updates and requesting further development as needed
• Own personal development to achieve job proficiency and meet performance goals within the Consumer Banking Team

Requirements

• Undergraduate degree in business, finance, or a banking-related field preferred, or equivalent experience
• 6+ years of experience in a banking environment
• 3+ years of strategic sales relationship management experience
• Experience in a leadership role with a concentration in customer service and sales