Relationship Manager

Your Impact

In This Role You Will:

• Monitor and manage assigned mortgage loan portfolios to minimize risk and maximize performance.
• Absorb and communicate complex issues to management.
• Resolve issues impacting portfolio health and borrower relationships.
• Understand all aspects of the real estate transaction, including loan structures, borrower/LLC arrangements, securitization documents, project management, and market dynamics.
• Proactively monitor loans, identify risks, escalate concerns, and implement remediation strategies.
• Serve as the primary liaison with clients, borrowers, investors, and internal departments.
• Handle direct communication with borrowers, including collections, inquiries, and issue resolution.
• Analyze tax returns, borrower financial statements, and property financials to inform asset strategies.
• Recommend and execute loss mitigation strategies as necessary.
• Support governance and compliance initiatives to align with company risk appetite and standards.
• Assist with the implementation and optimization of AI tools for departmental efficiency.
• Utilize company-provided AI technologies, including Claude with unlimited token access, as a regular part of daily responsibilities to improve efficiency, automate administrative tasks, enhance communication, support decision-making, and continuously optimize business processes.
• Contribute ideas that help the team scale effectively while maintaining a high standard of service and risk management.

Requirements

• Bachelor’s Degree required.
• 5+ years of experience within Asset Management, Commercial Servicing, Commercial Underwriting, or a comparable field.
• Strong relationship-building skills.
• Excellent communication skills.
• A quick response time
• Strong Organizational skills
• Self-motivated and proactive approach to work.
• Advanced proficiency in Microsoft Excel.

Additional Qualifications

• Analytical thinking with the ability to identify patterns, results, and solutions.
• Tech-savvy and able to learn new systems quickly.
• Prior experience with AI tools is a plus
• Strong organizational, planning, and time management skills.
• Critical thinking and advanced problem-solving skills.
• Ability to interpret and apply written and oral regulations.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off

While At Dominion You Will Enjoy

• Company outings & social events
• Virtual events
• Professional development and AI training opportunities
• Access to leading AI tools, including Claude
• Companywide competitions and raffles
• Personal Financial Workshops
• Orioles Season Tickets