Relationship Manager

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Retains and expands relationships with existing customers.
• Possess excellent written and verbal communication skills, attention to detail, and follow-through.
• Prospect and close new business relationships.
• Grow net revenue year after year as directed by Senior Management.
• Recommend appropriate client risk rating and manage credit quality.
• Develop and implement an effective calling program for existing customers.
• Develop and implement plans for sourcing prospects and new customer relationships.
• Manage customer relationships and introduce product specialists as needed.
• Resolve customer problems and act as a liaison with other departments to ensure positive customer experience.
• Manage overall customer profitability. Develop and implement relationship strategies for cross-selling bank products and services. Satisfy customer requirements by providing a full array of loans, deposit, cash management and other appropriate bank products.
• Keep current on the bank’s lending policies, products, and services.
• Participate in community and CRA activities to promote the Company’s brand in our communities.
• Ensure compliance with the Company’s Code of Ethics and all Bank Secrecy Act/Anti-Money Laundering, USA Patriot Act, information security and suspicious activity reporting requirements, policy and procedures.
• Work with customers to understand normal account activity, as appropriate for this position.

REQUIRED SKILLS AND ABILITIES

• Computer skills; to include the use of Microsoft Office products and other programs as required.
• Excellent written and verbal communication skills, attention to detail and follow-through.
• Leadership skills and ability to foster and sustain collaborative work relationships within the bank.
• Strong relationship management and business development abilities, well-developed analytical and problem-solving skills.
• Broad knowledge of bank products and services that results in successfully capitalizing on all opportunities.
• Dedication to teamwork and long-term commitment to success.

Education/Licenses/Work Experience

• Bachelor’s degree (Master’s degree preferred).
• Seven to ten years of commercial lending experience including broad knowledge and experience in banking operations, products, and services.

Work Environment

• Standard office environment with a moderate noise level.
• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to position with, and/or bend body downward and forward, and/or extend hands and/or arms in any direction to access files and/or other office machinery.
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scanning machine, and/or computer printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Closed visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to position with, and/or bend body downward and forward, and/or extend hands and/or arms in any direction to access files and/or other office machinery.
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scanning machine, and/or computer printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Closed visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.