Relationship Manager

Position Duties

• Client Service – Inbound Calls and Emails
• Serve as the primary point of contact for clients via phone and email, providing timely and accurate responses to inquiries.
• Resolve client issues efficiently while maintaining a high standard of professionalism and customer service.
• Document interactions and follow up on client requests to ensure resolution and satisfaction.
• Engage clients to uncover opportunities and promote relevant solutions.
• Cross Selling Services
• Perform Validations, Monitoring, and ANC Analysis
• Perform regular validations and monitoring tasks to ensure accuracy and compliance with internal policies.
• Conduct ANC (Account, Name, Customer) analysis to identify potential discrepancies, unusual activity, or compliance risks.
• Escalate findings appropriately and maintain thorough records for internal review.
• Incoming Wires and Document Handling
• Review and process incoming wire transfers, ensuring accuracy and adherence to operational procedures.
• Collect and verify all required documentation for transactions and account activity.
• Maintain organized records of wire transactions and supporting documentation.
• New Account Opening – Front Office Checklist Items
• Complete all checklist items for new account openings, ensuring compliance with internal procedures.
• Absorb clients in gathering required documentation and provide guidance through the account opening process.
• Coordinate with internal teams to resolve any issues during the onboarding process.
• Wire Processing
• Enter and process wire transactions accurately in associated software according to established procedures.
• Verify transaction details and documentation before execution to minimize errors and ensure compliance.
• Wire Document Collection and Client Communication
• Collect and verify necessary wire documentation from clients, ensuring all regulatory and internal requirements are met.
• Communicate proactively with clients regarding documentation needs or transaction status updates.
• Onsite Support
• Assist with onsite client visits or audits, providing operational support and ensuring all procedures are followed.
• Support internal teams during onsite reviews by providing necessary documentation and insights into processes.