Relationship Manager

Responsibilities

• Regulatory Compliance & Technical Expertise
• Applies deep knowledge of federal, state, and local housing regulations, HUD handbooks, program directives, and ACC requirements.
• Conducts complete MORs in accordance with HUD guidelines, corporate procedures, and training standards.
• Maintains accurate documentation across internal and external systems within required timeframes.
• Obtains and maintains Certified Professional of Occupancy or Certified Occupancy Specialist certification within one year; participates in additional certifications as assigned.
• Analytical Thinking & Data Integrity
• Utilizes strong research, data analysis, and interpretation skills to evaluate property operations.
• Produces clear, concise, and accurate reports, including MOR drafts, responses, and follow-ups.
• Ensures accurate mathematical calculations and high-accuracy data entry within required systems.
• Demonstrates proficiency with Microsoft Office Suite, Windows-based applications, and databases.
• Professional Communication & Customer Engagement
• Communicates clearly and confidently in writing and verbally with owners, agents, HUD, residents, local officials, and colleagues.
• Serves as a local point of contact for compliance guidance, program interpretation, and issue resolution.
• Manages difficult or emotionally distressed customers with calm, courteous, and professional demeanor.
• Represents Navigate at local, regional, or state meetings and maintains professional presence.
• Planning, Organization & Time Management
• Manages multiple assignments, schedules MORs, and meets strict program deadlines.
• Maintains detailed, organized records and tracks all required documentation.
• Adheres to telecommuting agreements and remains accessible during designated business hours.
• Prioritizes work effectively during periods of heavy workload or extensive travel.
• Relationship Building & Collaboration
• Establishes and maintains effective working relationships with external partners and internal teams.
• Assists field offices and collaborates with colleagues across departments as needed.
• Demonstrates respect, cooperation, and professionalism in all interactions.
• Problem Solving & Judgment
• Identifies compliance issues and determines appropriate responses based on regulatory guidance.
• Uses sound judgment when making recommendations or providing technical interpretations.
• Adapts to unexpected issues in the field and resolves challenges effectively.
• Adaptability & Field Readiness
• Works effectively in varied and sometimes challenging environments, including properties with pets, service animals, infestations, or extreme temperatures.
• Demonstrates physical capability to perform field tasks, including walking properties, climbing stairs, carrying work materials, and driving long distances.
• Professionalism & Accountability
• Takes ownership of tasks and follows through on responsibilities.
• Communicates clearly, respectfully, and effectively in verbal and written forms.
• Performs additional responsibilities as needed to support organizational objectives.
• Maintains professionalism despite stressful conditions.

Qualifications

• Bachelor’s degree in business, accounting, finance, statistics, or related field.
• 3+ years of experience analyzing data or preparing reports for government programs preferred.
• Significant experience may substitute for educational requirements.
• Ability to obtain required occupancy certification within the first year.