Relationship Manager

Responsibilities

• Support and promote National's mission statement, strategic vision, and value proposition to customers
• Execute a proactive sales strategy to achieve individual and team goals
• Utilize strong negotiation skills and creative selling abilities to uncover and secure new business opportunities
• Conduct aggressive sales pitches (phone, LinkedIn, trade show, email, in-person) sales calls to market National’s services
• Effectively communicate and highlight National’s benefits and features based on customers' needs
• Strengthen relationships with existing customers to expand market share
• Achieve full penetration of business opportunities through strategic account development
• Prepare compelling proposals and presentations for potential customers
• Present to executive-level decision makers, claims managers, and adjusters
• Position National for RFPs and aim to obtain corporate endorsement or placement on the preferred vendor list
• Collaborate with team members at NIH and on the corporate housing side to drive business growth
• Understand and actively utilize brand marketing initiatives and incentives to close deals
• Proactively communicate with Sales Director and COO
• Maintain accurate and up-to-date account data and reporting in Salesforce and other areas as directed
• Actively participate in networking activities to drive business growth
• Foster a strong working relationship with Account Managers and other key NIH personnel
• Stay informed about the overall market, including competitors’ strengths and weaknesses, to effectively sell against them
• Follow up on opportunities identified through other sales channels
• Keep relevant stakeholders informed of trends, opportunities, and market changes
• Clearly communicate expectations to carriers/adjusters throughout the sales process
• Be prepared for last-minute travel and on-call duty in the event of a national catastrophe
• Perform other duties as assigned to meet business needs
• Be prepared to assist with additional support and on call duties

Requirements

• Bachelor’s degree is preferred (or 2-7 years equivalent training)
• Strategic Thinking – Ability to systematically solve problems and identify possible customer pain points, expectations, and implicit needs. Collaborates with team members to devise solutions for complex deal challenges.
• Excellent Communication skills – Tailors communication to the customer’s needs with authority. Uses rational and emotional drivers that would appeal to customers to comfortably drive negotiation conversations in their favor.
• Strong C-Level board presentation, verbal and written communication skills
• The ideal candidate should possess a hunter mindset and a strong drive to acquire and grow profitable accounts, demonstrating the determination and tenacity required for successful business development.
• Ability to offer and implement creative solutions in the selling process
• Comfortable working in a fast-paced environment with multiple responsibilities and moving parts
• Ownership mentality: Goes above and beyond to complete tasks and has a relentless drive to achieve results. Works independently and takes initiative with minimal direction or supervision.
• Set’s clear, realistic, and time-bound objectives aligned with business growth
• Previous experience and knowledge of the Pharmaceuticals, Insurance, Lodging or Corporate Housing Industries is a plus
• Knowledge of revenue management
• Travel will be required