Relationship Manager

Position Purpose

Responsible for performing a variety of member transactions with an emphasis on loan and new account origination. Conducts consultative member interviews to uncover member needs and recommends appropriate products and services. Generates new business from existing and potential members. Provides exceptional external and internal member service with a smile. Performs Teller transactions as needed based on needs of branch.

Essential Functions and Basic Duties

• Assumes responsibility for meeting established sales and service goals.
  • Attains a minimum of 85% or higher overall on individual scorecard
  • Actively cross-sell and identify credit union products and services that align with member's financial needs. Refer to internal/external business partners as necessary.
  • Maintain established minimum score for NPS member transaction surveys
  • Protect member and credit union assets by meeting and/or exceeding established ancillary product penetration goals.
• Assumes responsibility for the effective and professional performance of member service functions.
  • Presents and explains Credit Union services and products to members and assists in meeting their financial needs.
  • Opens and closes accounts. Orders checks for members' accounts. Completes payroll deduction and authorization forms.
  • Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
  • Resolves member bookkeeping and account problems. Takes stop payment orders. Receives and directs members and telephone calls.
  • Records and relays messages. Performs file maintenance and account changes as needed. Keeps members informed of Credit Union products and services including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
  • Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
  • Represents the Credit Union in a courteous and professional manner.
  • Receives share deposits and loan payments. Processes cash advances, travel cards, gift cards, cashiers' checks, money orders, the wiring of funds, share withdrawals, transfers, and stop payments.
  • Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
  • Balances daily transactions and verifies cash totals. Investigates, reports, and resolves out-of-balance conditions.
• Assumes responsibility for related duties as required or assigned.
  • Performs drive-up service, night drop, safe deposit box, and ATM and coin machine functions as assigned.
  • Participates in community and civic events to promote awareness of the Credit Union in the community.

Performance Measurements

• Relationship Manager functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Monies are balanced and any discrepancies promptly reported and resolved.
• Cross sells all Credit Union products and services to include Payment Protection.
• Mets or exceeds loan, deposit and referral performance goals assigned by the Credit Union.
• Good business relations exist with internal and external partners.