Relationship Banker II | Sheridan

Combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. This advanced role blends teller and personal-banker responsibilities, emphasizing comprehensive financial services, complex transactions, and mentorship of less experienced staff while building customer relationships and promoting the bank’s products.

Responsibilities

• Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
• Serve as a trusted point of contact for customers, ensuring the highest level of service is provided.
• Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
• Provide guidance to customers on financial products and services that best meet their needs.
• Actively identify and promote all bank products and services; ask clients targeted questions to learn about their financial needs and goals.
• Meet and exceed monthly sales and referral goals by engaging with customers to assess needs and recommend suitable banking solutions.
• Proactively seek opportunities to refer customers to other lines of business such as mortgage, wealth, treasury, and commercial.
• Open and manage personal and business accounts, ensuring accurate and compliant setup.
• Assist with account maintenance tasks, such as updating personal information, transfers, and check orders.
• Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.
• Process and assist with customer loan applications, including personal loans and home equity lines of credit.
• Conduct initial loan screenings, gather necessary documentation, and work closely with loan officers or other departments to ensure a smooth loan approval process.
• Educate customers on loan products, eligibility requirements, and loan terms.
• Process transactions with a high degree of accuracy; balance cash drawer and ensure transactions are accurately recorded.
• Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.
• Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.
• Adhere to privacy regulations and ensure customer data is handled securely and confidentially.
• Assist newer staff by providing guidance on bank products, customer service skills, and operational procedures.
• Foster a collaborative and positive work environment by sharing knowledge and assisting with day-to-day operational needs.
• Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.
• Support branch leadership in maintaining branch security and ensuring operational efficiency.

Requirements

• High School diploma.
• 2 years of banking experience with lending responsibilities.
• 1 year of previous training and/or combination of mentorship, military, or management experience.
• Pursuant to the SAFE Act, all Relationship Bankers (if lending) must maintain current NMLS registration; if not active at hire, must attain it immediately upon employment.
• Knowledge of Microsoft Office.
• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Basic math and accounting functions.
• Understanding of lending and assessing a customer’s financial needs.
• Ability to accurately count money, perform duties under frequent time pressures, stand for extended periods, and lift 50 pounds.

Benefits

• 401(k) match.
• Profit sharing.
• Employee stock purchase plan.
• Paid time off.
• Medical, dental, and vision coverage.
• Company-paid life insurance and long-term disability.
• Supplemental voluntary life insurance.
• Short-term and long-term disability.
• Wellness incentives.
• Employee assistance program.
• Pre-tax health savings accounts and flexible spending accounts.

Pay

Base pay range: $20.50–$23.00 per hour. Salary is based on job duties, required qualifications, relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.