Relationship Banker II

About the role

We're a dynamic regional community bank dedicated to bringing passion and customer focus to the business. Our mission is to empower our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology.

Responsibilities

• Build, expand, and retain existing client relationships
• Provide expert financial solutions to existing and prospective clients
• Market Simmons solutions to our existing customer base and prospects through various channels
• Achieve and/or exceed individual and branch goals
• Assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs
• Engage in a genuine conversation to help identify needs and recommend solutions
• Process customer requests and transactions in a positive, accurate, and professional manner
• Cooperate with a team-centric approach to help our customers
• Maintain a high level of client satisfaction
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures

Requirements

• Two years customer-facing and goal-oriented experience
• Ability to effectively motivate and present information in one-on-one and small group situations
• Ability to coach and lead the branch team according to process and protocol
• Knowledge of loan policies and procedures
• Ability to register with the National Mortgage Licensing System and Registry (NMLS)

Qualifications

• High School Diploma/GED
• Ability to provide support and guidance at other banking institutions within the market
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Skills

• Ability to effectively motivate and present information in one-on-one and small group situations
• Embrace a team-centric approach to collectively help our customers
• Coach and lead the branch team according to process and protocol
• Knowledge of loan policies and procedures
• Ability to provide support and guidance at other banking institutions within the market
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge