Relationship Banker II | Carmel, IN

About the Role

The Relationship Banker II combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. This advanced role merges teller and personal banker responsibilities, with a focus on delivering comprehensive financial services. The position requires in-depth knowledge of banking products, customer service, and operational processes, handling complex transactions, guiding less experienced staff, and building customer relationships.

Responsibilities

• Customer Service & Relationship Management
  • Greet and engage customers professionally to build lasting relationships.
  • Serve as a trusted point of contact, ensuring high-level service for routine and complex banking needs.
  • Develop and maintain strong customer relationships through personalized service and proactive outreach.
  • Provide guidance on financial products and services tailored to customer needs.
• Sales & Cross-Selling
  • Identify and promote bank products and services.
  • Ask targeted questions to assess customer financial needs and goals.
  • Meet and exceed monthly sales and referral goals by recommending suitable banking solutions.
  • Refer customers to other lines of business, such as mortgage, wealth, treasury, or commercial services.
• Account Management and Support
  • Open and manage personal and business accounts, ensuring accuracy and regulatory compliance.
  • Assist with account maintenance, including updates, transfers, and check orders.
  • Support customers with online and mobile banking tools.
• Loan & Credit Processing
  • Process and assist with customer loan applications, including personal loans and home equity lines of credit.
  • Conduct initial loan screenings, gather documentation, and collaborate with loan officers for smooth approvals.
  • Educate customers on loan products, eligibility, and terms.
• Transactions & Cash Handling
  • Process transactions with high accuracy.
  • Balance cash drawer and ensure accurate transaction recording.
• Compliance & Risk Management
  • Ensure compliance with bank policies, procedures, and regulatory requirements.
  • Monitor and detect suspicious or fraudulent activity, escalating issues as needed.
  • Adhere to privacy regulations and handle customer data securely.
• Team Support and Mentorship
  • Guide newer staff on bank products, customer service, and operational procedures.
  • Foster a collaborative work environment by sharing knowledge and assisting with daily operations.
• Branch Operations & Administrative Support
  • Assist with daily branch tasks, including cash balancing, supply management, and branch opening/closing.
  • Support branch leadership in maintaining security and operational efficiency.

Requirements

• High School diploma required.
• 2 years of banking experience with lending responsibilities.
• 1 year of previous training, mentorship, military, or management experience.
• Knowledge of Microsoft Office.
• Active or immediate registration with the Nationwide Mortgage Licensing System & Registry (NMLS) if lending responsibilities are included (per the SAFE Act).

Skills & Qualifications

• Strong sales and customer service skills.
• Excellent oral and written communication.
• Basic math and accounting proficiency.
• Understanding of lending principles and customer financial needs assessment.
• Ability to:
  • Accurately count money.
  • Work under frequent time pressures.
  • Stand for extended periods.
  • Lift up to 50 pounds.
  • Explain products and services clearly.

Pay

Base pay range: $20.00–$23.00 per hour. Salary is based on job duties, required qualifications, relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

Benefits

• Competitive Total Rewards package, including:
  • 401(k) match and profit sharing.
  • Employee stock purchase plan.
  • Paid time off.
  • Medical, dental, and vision insurance.
  • Company-paid life insurance and long-term disability.
  • Supplemental voluntary life insurance, short-term and long-term disability.
  • Wellness incentives and employee assistance program.
  • Pre-tax health savings accounts and flexible spending accounts (for eligible associates).