Relationship Banker I - Village Green Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with a passion for customer service and a desire to grow their career. This position focuses on providing exceptional customer experiences, processing transactions, and assisting customers with their financial needs.

Responsibilities

• Handle customer transactions, including deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries regarding products and services, and fulfill basic servicing requests like new/replacement cards, information changes, PIN resets, and check reordering.
• Build and maintain relationships with customers, staying informed about their banking history and needs.
• Provide education on standard consumer products and digital solutions, such as mobile, online, and ATM offerings, to make banking easier for customers.
• Aid branch and team members in resolving customer issues, referring complex needs to internal experts.
• Adhere to bank processes, procedures, and legal requirements, including completing tasks delegated by the Branch Manager.
• Identify customer needs and provide appropriate guidance and perspectives on Regions' solutions.
• Conduct outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs.
• Track and report hours worked in excess of 40 per week, eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Handling cash and processing cash transactions
• Communicating in person, on the phone, and through electronic channels
• Using a computer frequently, including typing and sustained attention to a monitor
• Walking and standing for extended periods
• Lifting up to twenty (20) pounds

Skills and Competencies

• Adhering to policies, procedures, and guidelines
• Assisting customers with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills