Relationship Banker I (Gentilly Branch)

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience looking to start a career with opportunities for growth and development.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs.
• Handles customer inquiries regarding products and services and fulfills basic servicing requests.
• Develops relationships with customers, remains well-informed about the customer's relationship with the bank, and educates customers on standard consumer products and digital solutions.
• Aids in customer problem resolution by assisting branch and fellow team members with basic tasks.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Adheres to bank processes and procedures, completes duties delegated and assigned by the Branch Manager, and ensures sound banking practices.
• Identifies customer needs and provides appropriate guidance and perspective about Regions' solutions.
• Conducts outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs.
• Tracks and reports time worked in excess of 40 hours per week and is eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Assistance with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills