Relationship Banker I (Causeway Branch)

About the role

The Relationship Banker I role at Regions is designed for individuals with a focus on results, dedication to quality, strength, and integrity. This role offers an opportunity for growth, development, and upward mobility, with a mission to make life better for customers and communities.

Responsibilities

• Provides an exceptional customer experience on the cash line while handling transactional needs.
• Handles customer inquiries regarding products and services.
• Develops relationships with customers and educates them on standard consumer products and digital solutions.
• Aids in resolving customer service inquiries.
• Works with internal teams to address more complex financial needs.
• Identifies customer needs and provides appropriate guidance.
• Conducts outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs.
• Tracks and reports time worked in excess of 40 hours per week.
• Eligible for overtime under the Fair Labor Standards Act.
• Eligible for incentive pay.

Requirements

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

Skills and Competencies

• Adheres to policies, procedures, and guidelines.
• Assists customers with digital banking offerings.
• Handles multiple priorities simultaneously.
• Oversees large sums of cash.
• Strong customer focus and relationship-building skills.